Most of our jewelry is made of 316L stainless steel, a durable, hypoallergenic material designed to maintain its shine over time. It does not discolor, rust, or cause skin irritation.
Each product has a dedicated page with:
• full description
• materials
• measurements
• actual photos
If you have any questions, you can write to us directly on WhatsApp.
As for steel products, there are no issues with using them in these situations; the important thing is to always take care of them and polish them from time to time.
Take care of the enamel by avoiding scratches, impacts, and sudden temperature changes that could damage or chip it.
For genuine or faux leather products, it is recommended to avoid prolonged contact with water or perspiration to prevent deterioration.
However, we recommend avoiding harsh detergents to maintain its shine over time.
For optimal cleaning:
• use lukewarm water and a mild detergent
• dry with a soft cloth
• avoid abrasive products or rough sponges
A light cleaning every now and then keeps the jewelry looking like new.
All products, unless otherwise stated in the product descriptions, are hypoallergenic and also ideal for sensitive skin.
They do not contain nickel and do not cause irritation.
Purchasing is simple:
• Choose the product you prefer
• Select any variants (size, color)
• Add to cart
• Complete the order by entering the shipping details
• Choose your payment method
You will receive a confirmation email shortly.
We ship throughout Italy and to several European countries.
International shipping availability is shown automatically at checkout.
Shipping takes place within 48 hours of payment.
Delivery times vary based on the destination and the choice made at checkout.
• In Italy: 24 to 96 hours
• In Europe: 5-7 days
• Worldwide: 7-15 Days
If you choose a shipment with tracking, you will receive:
• email with tracking link
• WhatsApp with tracking number (if explicitly requested)
And you will be able to check the location of your package at any time.
If shipping with tracking is not selected, the package travels at the buyer's risk.
You can cancel the order only before it is shipped.
Contact us immediately via:
WhatsApp: 391 134 37 02
Phone: +39 0187 020 554
If the package has already been shipped, you will still be able to make a return.
Yes, if the order has not yet been shipped.
Can we edit:
• address
• products
• quantity
• payment method (if possible)
Message us on WhatsApp right away for a quick edit.
Yes, but only before shipment.
Once handed over to the courier, the address can no longer be changed.
yes
• For orders under €29.00, shipping has a flat rate of €3.00 via Posta4 service without tracking
• For orders over €29.00, shipping is free with the Posta 4 service without tracking
• Regardless of the order amount, a cost of €8.00 via express courier with tracking
We accept various secure payment methods:
• Credit and debit cards
• PayPal
• Shop Pay
• Apple Pay
• Google Pay
• Bank transfer
• Cash (in-store)
All payments are handled by certified partners and protected by advanced security systems.
Yes
We use payment platforms with advanced encryption and do not store customer card details.
Every transaction is protected and verified.
No, there is no minimum order quantity.
You can also purchase a single product.
Yes
Operating under the flat-rate scheme, invoices are issued without VAT.
You can request it by entering your tax details at checkout or by contacting us via WhatsApp or email.
It can happen for various reasons:
• insufficient funds
• card not enabled for online purchases
• temporary payment circuit error
You can try another method or contact us on WhatsApp for immediate assistance.
You can request a return within 14 days of delivery.
To start the procedure, contact us via:
• WhatsApp: +39 391 134 37 02
• Email: sales@whynotshop.it
We will provide you with the instructions and the address for returning the shipment.
Yes
The product must be:
• intact
• not used
• complete with original packaging
This allows us to ensure a quick and accurate refund.
Yes, except for errors or defects attributable to WhyNotShop.
We recommend using a trackable service to avoid loss.
S
Once the product has been received and verified, the refund will be issued within 5–7 business days using the same payment method used for the order.
The refund is processed using the payment method selected at the time of purchase.
You will receive a notification when the refund is complete.
Yes, it is possible to request a product exchange.
Contact us on WhatsApp and we will let you know about availability and lead times.
Yes, all customized products are non-refundable, except for errors or defects directly attributable to WhyNotShop.
For hygiene reasons, some items may not be eligible for return if worn or without their original packaging.